Digital Agent Overview

What is a Digital Agent?

A Digital Agent is a role-based AI teammate configured to support daily operations.

Unlike a basic Q&A chatbot, each agent has:

• Responsibility scope
• Authorized knowledge sources
• Task skills and tools

How it works

Digital Agents use your knowledge data to:

• Answer with domain context
• Handle repetitive support tasks
• Speed up lookup and summary workflows

Organization patterns

You can create agents by:

• Department: Support, Sales, HR, Operations
• Process: Intake, internal support, customer care
• Specialized role: Materials assistant, legal assistant, recruiting assistant

Key benefits

• Standardized responses by role
• Controlled data access by permission
• Easier scaling to a multi-agent digital workforce model