Create Category - Manual Entry

Purpose

Use this method when you want to design the category structure manually.

Steps

1. In a knowledge base, click Add category.
2. Enter basic information:
   • Category name (*)
   • Description
3. Add fields from the right panel (click or drag and drop).
4. Review the structure.
5. Click Create.

Supported data types

• Short text
• Long text
• Integer
• Decimal
• Date
• Time
• DateTime
• Identifier
• Boolean
• Email
• URL
• Phone number
• Attachment
• Image

Notes

• Each category can contain only one Identifier field.
• Mark key fields as Required to reduce incomplete data.